International Students

CODE OF PRACTICE FOR THE PASTORAL CARE OF INTERNATIONAL STUDENTS

Code

Devon Intermediate School has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international

Eligibility for Health Services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health and can be viewed on their website at http://www.acc.co.nz

Medical and Travel Insurance

International students must have appropriate and current medical and travel insurance while studying in new Zealand.

N.B. Students must provide evidence of medical and travel insurance on enrolment. The insurance must cover the full length of the time spent studying in New Zealand. Insurance cover provided by New Zealand companies only will be accepted. We recommend either Southern Cross or Unicare. Unicare has a premium of $615.00 per annum with an excess for stipulated personal effects. This policy covers health, fee protection, personal effects and travel.

The school will keep a record of the Insurance Policy number and the type of cover provided.

All international students must live in one of the following types of accommodation:

  1. With their parents or legal guardians (proof of legal guardianship must be supplied).
  2. With a designated caregiver chosen by their parents/legal guardians. All accommodation offered by designated caregivers must be approved by the school, as required by the Code of Practice for the Pastoral Care of International Students. An indemnity must be signed by parents giving the designated caregiver authority.

(A legal guardian is someone who has full rights and responsibilities for the student, as appointed by a Court of Law, following the death or other inability of the parents to provide proper care for the student. Proof of legal guardianship must be supplied.)

An Indemnity Form must be signed by international parent stating that the designated caregivers are ‘bona fide’ relatives or close friends of the student’s family.


Accident Insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://acc.co.nz

STUDENT FEES AND ASSOCIATED COSTS

Administration Fee (non-refundable incl. GST) NZ $500.00

Tuition Fees (annual payable in advance incl GST) NZ $7,500.00

This covers: Classroom tuition, textbooks on loan, ESOL tuition if required

Additional Compulsory Costs

Medical and Travel Insurance: Approximately $615.00 per annum

Stationery: Approximately NZ $40.00 for a year’s supply (These compulsory costs may vary according to the needs of the student.)

Technology Materials Fee: Year 7 Students NZ $57.00

Year 8 Students NZ $72.00

Non-Compulsory Costs

Voluntary Activities

School/Class trips approximately NZ $25.00 per year

Music lessons up to NZ $40.00 per hour lesson

Sports team participation varies – up to NZ $25.00 for some sports

Camps approximately NZ $60.00-$120.00 per student

It is understood that all children will participate fully in all aspects of Devon Intermediate School life.

FEES PROTECTION

Devon Intermediate School has a Fee Protection Policy to safeguard the fees paid by International Students, in the unlikely event that the school may not be able to continue delivering tuition to the international student. The School’s Board of Trustees guarantees to hold in reserve sufficient funds to meet the requirements of any refund in these circumstances.

APPLICATION REQUIREMENTS & PROCEDURES

Immigration

Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at http://www.immigration.govt.nz

The applicant must complete the International Student Application for Enrolment form and produce the following documents before the application can be processed:

  1. Passport
  2. Student visa/permit
  3. Copies of recent school report with verified English translation
  4. Evidence of Medical and Travel Insurance
  5. Information on any medical conditions (if applicable)
  6. Administration fee: NZ $500.00 (non-refundable)
  7. Completed Designated Caregivers Indemnity form (if applicable)

 

Procedures once an enrolment has been received

On receipt of a completed enrolment application, the parents will be informed of an interview time.

  • This interview will involve:
  • The prospective student
  • The parents
  • A translator (if required)
  • The Principal
  • Associate Principal (International Students)

The interview will consist of:

  • Explanation of the Conditions of Acceptance (see below)
  • Explanation of the designated caregiver’s role & responsibility (if applicable)
  • Making an appointment time to visit the home of the designated caregiver.
  • Classroom and daily programme explanation
  • Initial assessment of the level of English of the child
  • Ensuring the parents understand the Code
  • Answering any questions the family may have
  • Tour of the school facilities

Parents will be informed in writing of school’s decision within 7 days of the interview.
If there are no current available places, the parents will be notified and will be given the option of being placed on a waiting list.
When a place becomes available, they will be notified and given 14 days to accept or decline the placement.
Placement in a particular Year or class is at the discretion of the Principal. This may be dependent upon class numbers, English language proficiency and any other school assessments.
If enrolment is accepted, the parents have 14 days, or less if they desire, to accept the placement by paying the fees. Once the fees have been received and receipted by the school, an Offer of Place letter will be given to attend Devon Intermediate School.

INFORMATION FOR PARENTS OF INTERNATIONAL STUDENTS AT DEVON INTERMEDIATE SCHOOL

This sheet contains important background information about processes and procedures that will be followed by the education provider in respect of your son / daughter. Please read it carefully and make sure that you are happy with all the information. If you have any queries please contact Richard Thompson at Devon Intermediate School.

Accidents and emergencies

The education provider is responsible for all emergency procedures during school hours, and all emergency procedures outside school hours while the student is in a homestay or a boarding establishment.

In the event of an accident or emergency appropriate action will be taken and you will be contacted as soon as possible by the school principal Tom Rodden, your student’s agent, or your insurance company, on the emergency contact number you provided on your child’s application for enrolment form.

If you child has an accident while you are outside of New Zealand, the education provider or the homestay parents may need to consent to urgent medical procedures on your behalf, including blood transfusions if necessary.

Communication

  • Parents are required to have regular communication with their children. Parents should provide their children with calling cards so they can call home whenever they feel they need to.
  • Students will be given open access to e-mail facilities at school to enable them to communicate with friends and family members.
  • School phones will be available if necessary.
  • Students will have supervised access to the school fax machine.
  • Students will be encouraged to write letters and enclose photographs and samples of work to their homes on a regular basis.
  • Parents are encouraged to interact with the education provider and invited to visit their child’s school at least once during their child’s period of enrolment.
  • Parents can be expected to be contacted by the education provider if there are any concerns regarding their child’s well-being or progress.
  • Parents should contact the school principal Tom Rodden if they have any concerns or issues they want to discuss about their children.
  • Parents can expect to receive regular reports outlining their child’s academic progress.

 

CONDITIONS OF ACCEPTANCE

In addition to the conditions listed here, all conditions that are part of the contract with parents, the fees refund policy and other school policies also apply.

 

  1. Although an elementary level of English is desirable no students will be refused acceptance due to their level of English, as all levels of English proficiency are catered for at Devon Intermediate School.
  2. Students and parents/legal guardians must accept and abide by rules regarding behaviour and conduct that apply to all students. Unacceptable behaviour may result in the termination of tuition.
  3.  Students must observe the laws of New Zealand.
  4. Students must observe the conditions of their Visa and Student Permit. If a student breaks the terms of the visa/permit, the school will report the fact to the New Zealand Immigration Service, which may result in the student having to leave New Zealand.
  5. Because class placements are decided on the evidence of assessment after arrival in New Zealand, all information given before enrolment about placement on courses and in classes is provisional. The school reserves the right to adjust placements and individual programmes at any time, if it is in the student’s interests to do so.
  6. The student will attend the school on all occasions when it is open unless prevented by illness or other urgent cause.
  7. Tuition may be terminated if the student fails to comply with the school rules or breaches the conditions of their visa.
  8.  Tuition fees will be paid in full before enrolment, or before enrolment is renewed (whichever applies).
  9.  All additional costs (as outlined in the school prospectus) will be paid promptly, as required.
  10. The conditions of the Fee Refund Policy will be accepted.
  11. All students are required to have travel and medical insurance for the duration of their period of enrolment. The school can arrange insurance unless students choose to make their own arrangements, in which case proof must be provided that the insurance purchased is adequate. The school will keep a record of the policy number.
  12. All international students must live in one of the following types of accommodation
    • With their parents or legal guardians (proof of legal guardianship must be supplied).
    • With a designated caregiver chosen by their parents/legal guardians. All accommodation offered by designated caregivers must be approved by the school, as required by the Code of Practice for the Pastoral Care of International Students. An indemnity must be signed by parents giving the designated caregiver authority.
  13.  All disputes will be dealt with under New Zealand law.
  14. The school’s complaints procedure for international students will be used to deal with grievances.
  15. Parents must inform the school of their address, telephone numbers, fax number and e-mail address. The student and/or parents will advise the school of any change of accommodation.
  16. The student and/or parents will provide academic, medical and other information that is relevant to the wellbeing and placement of the student.

 

REFUND CONDITIONS FOR INTERNATIONAL STUDENTS

If a student withdraws from his/her course before the completion date he/she may be eligible for a refund of tuition fees. The following procedures and guidelines would apply:

To be eligible for any refund:

The parents must apply in writing to the Board of Trustees setting out the special circumstances of the claim within one month of the last day of attendance.

If the application is made before the start of the course:

Fees will be refunded in full less the administration charge of NZ $500.00. This includes circumstances where a student is not granted a student permit to attend Devon Intermediate School.

If the application is made after the start of the course, but before the second half of a course:

Fees will be refunded less:

  • An administration charge of NZ $500.00 (GST inclusive).
  • Costs to the school already incurred for tuition.
  •  Components of the fee already committed for the duration of the course.
  • Specialist fees.
  • Appropriate proportions of salaries for teachers and support staff (if applicable).
  •  Costs already incurred for the use of facilities and resources.
  • Any other costs already incurred.

 

If the application is made after the second half of a course:

  • There will be no refund except under exceptional circumstances. (See also Compassionate Refunds below)

 

Compassionate Refunds

  • In exceptional circumstances, refunds may be granted on compassionate grounds, (e.g. death of a close family member, serious illness, accident). All such refunds will be at the discretion of the Principal and the Board of Trustees.

 

If an international fee-paying student gains residency during the course:

  • No further fees are to be paid and a refund may be made on the unused portion of the prepaid fees. Documentation of residency must be provided within 14 days of it being granted.

 

The Board of Trustees will make no refund:

  • Where a student has been stood down, suspended or excluded
  • Where a student returns home for any reason other than serious illness or death of a close family member.
  • If the enrolment application is found to be inaccurate in any way and the contract is terminated.

 

CURRICULUM

The curriculum at Devon Intermediate School features the following:

  •  A strong emphasis on Numeracy and Literacy.
  • Recognition of Multiple Intelligences and learning styles.
  • A balanced curriculum which encourages higher order thinking skills.
  •  Learning activities and experiences, both in and outside the school, which enables all students to experience success.
  • A strong Technology curriculum offering a range of programmes where students design, make and assess their own work under the guidance of specialist teachers.

We focus on educating the whole child; emotionally, intellectually, socially and personally. Students are challenged with opportunities to participate in a range of academic, sporting, cultural, social and technology programmes.

 

Subjects offered

Devon Intermediate School is a State School. It offers programmes in all areas of the New Zealand National Curriculum. This includes:

  • English (oral, written, reading, visual and listening)
  • Mathematics
  • Science
  • Social Studies
  • Health
  •  Physical Education
  •  Technology
  •  Music
  • Visual Arts
  •  Languages (Te Reo Maori, Mandarin, Spanish, German, French)

 

Details of the New Zealand Curriculum can be found on the Ministry of Education’s website http://www.minedu.govt.nz

Devon Intermediate School adds a new depth of learning opportunities to meet the broadening interests and developmental needs of adolescents.

Classroom Programmes

  •  English – oral, written, visual
  •  Mathematics
  •  Science
  • Social Studies
  • Health/Physical Education
  • Information and Communication Technology
  •  Library Information Skills
  •  Music
  •  Art
  •  Technology

 

Cultural Programmes

  • Choir
  •  Instrument Tuition
  • Orchestra
  • Kapa Haka Group – Te Rangitahi o Devon
  • Contemporary Choir
  •  Arts Festival
  •  School Production

 

Sports Programmes

  •  Recreational Sports Programme
  • Weekly Elective Sports Options
  • AIMS Sports Tournament
  •  Inter-Intermediate Sports Competition
  • Mokoia Intermediate Annual Sport Exchange
  • New Plymouth Sports Leagues: Netball, Basketball, In-Line Hockey, Hockey, Touch Rugby
  •  Surf Lifesaving, Surfing, Skiing
  •  Cross Country and Athletics Events

 

Children with Special Abilities

  •  Independent Learning Class
  • Enrichment Programmes
  •  Australasian Schools’ Competitions
  •  NIE Quiz team
  •  Kids Lit Quiz
  •  Technology Challenge, Bright Sparks
  •  Science Fair
  •  Maths Fair

 

Learning Support Programmes

  •  Rainbow Readers
  •  Reading Support
  •  Teacher Aid Support
  •  ESOL
  • Student Support Centre
  •  After School Study Centre

 

Health and Safety Programmes

The following programmes are included within the Health Curriculum at Devon Intermediate.

  • Skills for Adolescence
  •  DARE
  •  Cool Schools Peer Mediation
  • ·Changes at Puberty

 

Classroom teachers teach most subjects, but other areas are taught by Specialist Teachers.

ORIENTATION PROGRAMME AND SUPPORT SERVICES

Students will be provided with a structured orientation process. The Associate Principal, International Students is primarily responsible for the orientation of the students and their on-going welfare within the school community. This will be done in close liaison with the classroom teacher.

The Orientation Programme will include

  • An initial orientation will be done prior to or during the enrolment interview with the prospective student and parents. On the student’s first day, he/she will be met by the Principal and shown their classroom. All students will be mainstreamed immediately upon arrival with a small group withdrawn for further orientation, English testing, and teaching as required. Assistance with academic planning is given, if required.

 

  • The classroom teacher will be responsible for ensuring the new student has a buddy group consisting of two or more other students whose role is to help the new student with daily routines, timetables, and activities during the breaks. He/She will also ensure the student knows where to find the medical room, canteen, toilets and other key areas of the school.

 

  • Orientation will include school layout, rules and regulations, counselling, support systems and resources available.

 

  • Information on banking, local travel systems, familiarisation with New Zealand laws, culture and learning will be provided.

 

  • The Associate Principal International Students will continue to monitor the student during the first few weeks while the student settles into the class and the school. The Associate Principal will also be available for support of the students, the classroom teacher, and the parents/caregiver.

 

  • Once the initial period is over, the Associate Principal will continue to monitor the student and his/her progress through informal meetings, ESOL teaching times, and where necessary through formal meetings with the student, the classroom teacher, and/or the parents/caregiver.

 

  • Parents/Caregivers and students need to know that Devon Intermediate School has an ‘Open Door’ policy. At any time they may make an appointment to see the classroom teacher, the Associate Principal (International Students), or the Principal to discuss any queries or concerns.

 

STUDENT SUPPORT SERVICES

The following staff members are available for assistance and support:

Marissa Hoyes, Office Administrator, First Aid

Phone: 7585266 Email: mhoyes@devonint.school.nz

 

Cathie Askew,  Executive Officer, First Aid

Phone: 7585266 Email: office@devonint.school.nz

 

Jason Avery, Associate Principal

Phone: 7585266 Email: javery@devonint.school.nz

 

Debra Young, Deputy Principal, (International Students)

Phone: 7585266 Email: dyoung@devonint.school.nz

 

Jenny Gellen, Principal

Phone: 7585266 Email: principal@devonint.school.nz

 

 

 

WHAT DO YOU DO IF YOU HAVE A GRIEVANCE?

We want you to be happy at Devon Intermediate School. There are times however, when things do not go smoothly or as well as we may like. Here are some ideas about what you can do about it.

 

Problems with a teacher

  •  Make a time to talk to your classroom teacher about your concern. If you concern is the classroom teacher, make a time to talk to the Principal, Mr Rodden.

 

Problems with school friends

  •  Take the time to talk to your class teacher quietly about your concern.
  • You can also talk with our Associate Principals, Mr Thompson or Mrs Edwards. They are very helpful, especially with broken friendships. You can make an appointment at the Office through Mrs Askew.

 

At all the above meetings, notes will be taken of your concerns and of the solutions put in place.

If, after all the above have been tried, it is felt that your problem has not been resolved, then the student/parent may contact the International Education Appeal Authority, whose address is

International Education Appeal Authority

C/- Ministry of Education
Private Bag 47 911
Ponsonby Phone: (64 9) 374 5481
Auckland Fax: (64 9) 3745403
New Zealand Email: info.jeaa@minedu.govt.nz

 

You must be able to show them that you have tried to get the school to act before you contact them. They will consult the school to see if anything can be done to help you.

 

If you do have a problem, please ask for help while it is still a little problem. Do not wait for it to become a big problem.

 

If you are not confident that your English is good enough you can always bring a friend who has better English.

 

We hope your stay at Devon Intermediate School is a happy one.

Our school Information Booklet is enclosed but here’s the answers to some frequently asked questions.

 

1. When is Devon Intermediate School open?

a. Our school is open at 8.15am every morning during term time, Monday to Friday. Lessons start at 8.45am and school closes for the day at 3.15pm.

b. The school terms are given in the main school prospectus along with public holidays when the school is closed.

 

2. What do I need for the classes?

a. Make sure that you always have a pencil, pen, ruler and eraser with you every day. Your teacher will tell you what exercise books you need.

 

3. What if I am sick or cannot come to school?

a. If you are sick and cannot come to school, make sure that your parents contact the school to let the school know. When you return to school you will need to have a written note explaining your absence.

b. If you feel sick at school or if you hurt yourself at school, you need to go to the Office and tell Mrs McCracken or Mrs Carroll who will look after you.

 

4. What if I change my address or phone number?

a. If you change your address or phone number your parents need to let the school know by giving you a written note to take to your teacher or the school office.

 

5. What about breaks and meals?

a. There is a break in the morning from 10.40am to 11.00am and a break for lunch from 12.30pm to 1.25pm.

b. Lunch can be ordered from the school canteen between 8.15am to 8.45am daily, or you can bring your own lunch from home.

 

6. What do I do if my lunch disappears?

a. If your lunch disappears from your bag or desk, let your classroom teacher know as soon as you find out. He or she will do what they can to find your lunch. They will also make sure that you do not go hungry at lunch time.

 

7. What do I do if I am bullied?

a. If you are teased or bullied at school, coming to school, or going home from school, you must let your classroom teacher or the Principal know as soon as you can. We do not like bullying and will do everything we can to prevent you being bullied.

 

8. May I use my e-mail at school?

a. E-mail can only be used under supervision. This also applies to using the Internet. A teacher must be present to make sure that you do not hit an unsuitable site.

b. Do not bring any floppy disks form home and use them in the school computers.

 

CODE OF CONDUCT

In our school we RESPECT, HELP, and SUPPORT each other. This means showing COURTESY to all students and adults.

I WILL:

  • Use appropriate language – i.e. swearing and abusive language is OUT.
  • Remember to say ‘Please’ and ‘Thank you’.
  •  Knock before entering a classroom.
  •  Let adults through doors first, and also other students if they are carrying something heavy.
  • Wait my turn to speak and certainly not speak when another is speaking.
  • Comply with a request from a teacher.
  •  Borrow from another only with his/her permission.
  •  Keep the chewing gum and bubble gum for out-of-school hours.
  •  Speak to adults politely.
  • Ask the class teacher’s permission before delivery a message to another student.
  • Not interrupt when the teacher is giving instruction.

 

In our school WE TAKE CARE OF EVERYTHING, remembering it is ‘on loan’ and a privilege, not a right.

I WILL:

  •  Take responsibility for the state of my desk, classroom furniture and equipment.
  •  Take good care of all books supplied, which includes all library books and school texts.
  • Use sports and P.E. gear for the right purpose and look after it.
  • Do my share of keeping our classroom, cloakroom, and grounds clean and tidy.

 

In our school, every student has a RIGHT TO LEARN and every teacher has a RIGHT TO TEACH.

I WILL:

  • Keep my voice soft to avoid disturbing others when I’m talking.
  • Be prepared by having what I need for each subject – pens, pencils, ruler, P.E. gear, and other equipment as required.
  • Avoid talking over others.
  • Find an appropriate time for talking to the teacher, especially when he/she is working with other students.
  • When I need to, move around the class in a quiet orderly manner.
  • Do my very best to stay on task.
  •  Make every effort to complete all learning tasks, including homework.
  • Line up with my class promptly when the bell rings.

 

In our school, every student has the right to a SAFE ENVIRONMENT in which to learn and play.

I WILL:

  • Ensure I am not involved in any bullying.
  •  Allow no physical or mental abuse; put downs or insulting language.
  •  Participate only in positive interactions – there will be no threatening behaviour.
  • Stay in my lunch eating area until dismissed by the duty teacher.
  • Move around my classroom and around the school in a quiet and sensible manner so the learning and recreation of others will not be disturbed.

 

PROCEDURES THAT APPLY WHEN A STUDENT WITHDRAWS / IS NOT ATTENDING THEIR COURSE

If a student withdraws from school:

  1. It must be in writing by the parents prior to the student’s last day, giving the date of the final day of attendance and the reason for leaving and the Immigration Service will be notified.
  2. The Refund Policy for International Students shall apply.

If a child is not attending their course:

  1.  In the case of absences, the parent/caregiver must follow the normal school procedure of notifying the school in the morning of the first day of the absence, and following this up with a written note on the first day of the student’ return to school. If the absence can be foretold – e.g. an appointment – then the school is to be informed in writing the day prior to the appointment or earlier.
  2.  Where the student is absent with no reason then the parents will initially be contacted by the school for an explanation. Where a student is being truant from school, the Principal will have a meeting with the parents to rectify the situation. If the Truancy continues then a family meeting will be held and contingencies put in place. If this does not rectify the situation then the enrolment will be terminated and the Immigration Service notified.
  3.  If the student does not attend for more than 20 consecutive school days then the school will, in writing, notify the parents/caregivers that the enrolment has been terminated and the Immigration Service notified. However if the parents have previously notified the school in writing that the student will be absent for a period of time, with the full reason for the absence, the place shall be held, providing all fess have been paid in full, as required.
  4.  If the student is withdrawn from or ceases to attend the school the Board of Trustees will notify the New Zealand Immigration Service.

 

CIRCUMSTANCES IN WHICH TUITION MAY BE TERMINATED

  1. Where a student is absent or consistently truanting from school (see above) then the signatory will terminate the enrolment.
  2.  If a student’s behaviour is of an unacceptable level, then a meeting with the student, the parents/caregiver, and the school will be arranged. If the behaviour does not improve, written notification will be given to the parents warning of the danger of termination of the enrolment. If there is no further improvement, the parents and the student will be notified in writing that the student must leave at the end of that term, or earlier if the school decides, and will not be eligible to return the following term. There will be no refund of fees paid if this occurs.
  3.  An ‘acceptable level of behaviour’ would be seen as following the school rules and meeting the schools Expectations of Students and Teachers, as outlined in the prospectus.
  4. If an enrolment application is found to be inaccurate in any way the contract may be terminated at the school’s discretion.
  5. Upon termination of enrolment, the Immigration Service will be notified as required.

 

SUMMARY CODE OF PRACTICE FOR THE PASTORAL CARE OF INTERNATIONAL STUDENTS

Introduction

When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for.

New Zealand educational providers have an important responsibility for international students’ welfare.

 

This pamphlet provides an overview of the “Code of Practice for the Pastoral Care of International Students” The Code), and provides a procedure that students can follow if they have concerns about their treatment by a New Zealand educational provider or agent of a provider.

 

What is the Code?

The Code is a document which provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and provision of information only, and not to academic standards.

 

Who does the Code apply to?

The Code applies to all education providers in New Zealand with students enrolled on international study permits. The Code is mandatory to these providers and must be signed by them.

 

What is an “international student”?

An “international student” is a foreign student studying in New Zealand.

 

How can I get a copy of the Code?

You can request a copy of the Code from your New Zealand educational provider. The Code is also available online from http://www.minedu.govt.nz/goto/international

 

How do I know if an educational provider has signed the Code?

The New Zealand Ministry of Education will maintain a register of all signatories to the Code. This list will be available from http://www.minedu.govt.nz/goto/international. If the educational provider that you are seeking to enrol with is not a signatory to the Code, you will not be granted a permit from the New Zealand Immigration Service and you will not be able to study at that institution.

 

What do I do if something goes wrong?

If you have concerns about your treatment by your educational provider or by an agent of the provider, the first thing you must do is contact the Principal, or another person who has been identified to you as someone that you can approach about complaints at your institution. The Code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.

 

If you concerns are not resolved by the internal grievance procedures, you can contact the International Education Appeal Authority (IEAA).

 

 

A Summary of the Code of Practice for the Pastoral Care of International Students

  • The Code sets standards for educational providers to ensure that:
  •  High professional standards are maintained.
  • The recruitment of international students is undertaken in an ethical and responsible manner.
  • Information supplied to international students is comprehensive, accurate, and up-to-date.
  •  Students are provided with information prior to entering into any commitments.
  •  Contractual dealings with international students are conducted in an ethical and responsible manner.
  •  The particular needs of international students are recognised.
  • All providers have fair and equitable internal procedures for the resolution of international student grievances.
  • Full details of what is covered can be found in the Code itself.

 

The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.

 

What will the IEAA do?

The purpose of the IEAA is to adjudicate on complaints from international students. The IEAA will investigate complaints and determine if there has been a breach of the Code. The IEAA has the power to impose sanctions on educational providers who have committed a breach of the Code that is not a serious breach. These sanctions include an order for restitution, publication of the breach, and/or requiring that remedial action be undertaken.

The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate.

The educational provider will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the IEAA may refer the complaint to the Review Panel.

The IEAA can determine if it considers that a breach of the Code is a serious breach. If the breach is a serious breach, the IEAA will refer the complaint to the Review Panel.

 

What can the Review Panel do?

The Review Panel can remove or suspend an educational provider as a signatory to the Code, meaning that the provider would be prevented from taking any more international students. Only the IEAA can refer complaints to the Review Panel.

 

What is the International Education Appeal Authority (IEAA)?

The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their educational provider or the provider’s agents. The IEAA enforces the standards in the Code of Practice.

 

How can I contact the IEAA?

You can contact the IEAA at:

International Education Appeal Authority
C/- Ministry of Education
Private Bag 47 911
Ponsonby Phone: (64 9) 374 5481
Auckland Fax: (64 9) 3745403
New Zealand Email: info.jeaa@minedu.govt.nz

 

Student’s signature Room Date

 

Parent’s signature Date

 

MEDICAL AND TRAVEL INSURANCE POLICY

INTERNATIONAL STUDENTS

 

WRITER: Richard Thompson

 

DATE 1 July 2004

 

RATIONALE

Devon Intermediate School has developed a Medical and Travel Insurance Policy.

 

  • To ensure the safety, well-being of the students studying at Devon Intermediate School.
  • To ensure compliance with the Ministry of Education’s Code of Practice for the Pastoral Care of International Students (2003) (The Code of Practice).

 

Policy Requirement Advice

  1.  All students are required to have appropriate Medical and Travel Insurance as specified in The Code of Practice.
  2. The school shall advise all prospective students about Medical and Travel Insurance requirements in the standard wording in the prospectus and with the Offer of Place letter. A copy(s) of the school’s Insurance policy will be sent to the group organiser together with a policy recommended by the school.
  3.  Students purchasing insurance through a New Zealand insurer should purchase insurance cover at the time of fee payment and before they travel to study at Devon Intermediate School.
  4. Where insurance is provided from a New Zealand company policy details should be provided in the student’s first language where possible.
  5. In the case of overseas policy providers students must provide Devon Intermediate School with the policy details in English at least one month before the students travel to New Zealand.

 

Verification of Policies

Devon Intermediate School must verify groups are in receipt of an acceptable Medical and Travel Insurance policy.

 

Verification of policies will be undertaken by the Associate Principal, International Students, prior to enrolment.

 

As part of the verification process, Devon Intermediate School shall ensure that:

  • The insurer/re-insurer is a reputable and established company with substantial experience in the Travel Insurance business, and has a credit rating no lower than A from Standard and Poors, or B+ from A M Best.
  • The Insurer is able to provide emergency 24-hour, 7 day per week cover.
  • Students have a “certificate of currency” and policy wording from the Insurance company stating that the student has purchased the cover for the duration of the planned period of study. The certificate and policy working must also detail medical sums insured, repatriation benefits etc.

 

Where a student is not in possession of an appropriate and current medical and travel insurance policy, Devon Intermediate School undertakes to:

  • Advise the student of the medical and travel insurance requirement.
  • Provide the student with a default policy which meets the requirements of the Code of Practice Guidelines. The cost of the insurance will be met by the student.

 

 

Recording of Policy Details

For each student Devon Intermediate School shall record the:

  1. Name of the Insurer
  2. Policy number
  3. Policy start and end dates

 

Policy Renewals

For each student, prior to the expiry of their medical and travel insurance policy, Devon Intermediate School shall issue a written reminder to the student advising that policy renewal must be completed.